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General Use

Your use of this website constitutes acceptance of the following Terms and Conditions.

Disclaimer

This site is provided in good faith by Oneworld, although Oneworld does not make any representations or warranties of any kind, express or implied, in relation to all or any part of this site, its content, or to any websites to which this site is linked. All warranties and representations are hereby excluded to the extent permitted by the law.

All information provided on this website is on an ‘as is’ basis. Oneworld makes no warranties or representations of any kind concerning the accuracy or fitness for purpose of the data provided on this website. We do not take any responsibility for loss or damages of any kind resulting from such information, and reserve the right to change such information without notice.

Although Oneworld takes reasonable steps to exclude viruses, and other malicious or destructive code from this site, such exclusion is not guaranteed. Oneworld gives no assurance (whether express or implied) that this site is free of such code. It assumes no obligation and accepts no liability in relation to these matters, and users are strongly recommended to take all appropriate safeguards before using this website or downloading any information or content from the site.

To the extent permitted by the law, Oneworld hereby disclaims all liability (howsoever arising) in connection with any direct, indirect or consequential damages resulting from the use of this web site.

Links to External Websites

This website contains links to websites that are owned and operated by third parties. Oneworld has no control over these sites, and can accept no responsibility for their content. Links are provided in good faith and are includaed solely for the convenience of users. Links do not constitute an endorsement of external sites.

Updates to these Terms and Conditions

Oneworld will, from time to time, make updates to these terms and conditions. The most recent version will be posted here. It is your responsibility as a user of this site to ensure that you are familiar with the most up to date version of these terms and conditions.

Purchasing Books

Prices

All prices shown on the site exclude delivery charges. These are added automatically during the checkout process – although the amount will be made clear before you submit your order.

All prices shown on the site apply only to the time of your order – we will not provide refunds or charge you extra if the price of an item changes after your order. We will not alter the charged price of a book, if we introduce a special offer after you have placed your order.

We will try to make special offers clear, and provide an indication of the time for which special offers will run. As previously stated however, prices hold only for the time of your order.

Availability

All products are subject to availability. We will try our best to ensure that any products not available for ordering are removed from the site. Where stock has run out or Products cannot for some reason be dispatched, we will contact you by email to inform you of this and give you a likely delivery date. If it is not possible to deliver within a reasonable time frame, we will cancel that part of your order and issue a refund.

Delivery of Products Overseas

There may be a territorial restriction on our ability to deliver Products and we will inform you accordingly. It is your responsibility to provide us with a full and accurate delivery address (including country).

When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the goods reach the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Shipping Costs

UK: £3.50 per order
Europe: £4.50 per order
USA and Canada: £5.00 per order
Rest of the World: £10.00 per order

Shipping charges will be calculated automatically when you enter your delivery address at the checkout stage.

Ebook files are delivered electronically, so there is no delivery charge.

VAT

Oneworld’s VAT number is GB 440 8514 63.

Print books are not subject to VAT in the UK, so this will not be applied to your order. However, ebooks are currently subject to VAT. All ebook prices on the website include VAT. The amount of VAT being charged will be shown on the checkout page when you make a purchase.

Ebook Delivery

When you purchase an ebook through the Oneworld website, you will be emailed a link to download the file up to a maximum of 5 times. You will also be able to access the download link from the Files tab on the My Account section of the site.

Payment and Security

The Oneworld website uses PayPal to take payment for orders. You can pay by credit or debit card, or using an existing PayPal account. Your order will be assembled by the Oneworld site and details of the payment required and your delivery details will be passed securely to PayPal for payment. Once payment has been taken by PayPal, you will be brought back to the Oneworld site to confirm your order.

Any problems making payments once you have been transferred to the PayPal site, should be addressed to PayPal. If you have queries about your order, please log in to your account and click on the Orders tab. From here you will be able to view the status of all past orders and print invoices.

Oneworld takes security seriously. The site uses a digital security certificate, and the shopping basket and user account pages are encrypted and delivered securely. However, the security of any payments transmitted and processed via the Internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of e-mail or other internet link will be borne solely and exclusively by you.

Cancellations and Returns

Sorry to hear that. If you have made an order through the site and would like to cancel it, please email marketing@oneworld-publications.com within a period of 7 working days, beginning with the day after the day on which the item is delivered. If the order has not been dispatched, we will cancel your order and refund your payment. We will refund the purchase price of the relevant item(s) when we receive notice of your cancellation. If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the postage costs.

To make a return please send back the item securely wrapped, along with your packing slip and a letter giving the reason for the return. For your protection, we recommend that you use a recorded-delivery service. Please send the package to the following address:

Marketing Department
Oneworld Publications
10 Fitzroy Square
London
W1T 5HP

How to contact us and order offline

You can also order books directly from Oneworld Publications by post, telephone or email. If you are responding to a promotional offer, please indicate the promotional code when ordering.

Oneworld Publications
10 Bloomsbury Street
London, WC1B 3SR
United Kingdom

Tel: +44 (0)207 307 8900
Email: info@oneworld-publications.com

If you have any queries about your order or any feedback about using the site, please email marketing@oneworld-publications.com or call +44 (0)207 307 8907.

Academic Orders

Examination Copies

Examination copies for most Oneworld titles are available to bona fide teaching staff who wish to use the title as compulsory reading for a course. The cost is 50% of the retail price, with free carriage, and all exam copies must be paid for in advance. Please note this service is provided at publisher’s discretion and their decision is final.

To order, please email your request to marketing@oneworld-publications.com with the information below. Once we have received your request, we will provide instructions for payment and confirm delivery of the books.

  • Full name and position
  • Academic institution and department
  • Delivery address
  • The name of the course you are teaching
  • The number of students attending the course
  • The name of the bookshop where the book will be bought by students
  • Book title, author and ISBN

Desk Copies

Oneworld are happy to offer single free desk copies to academic teaching staff who have adopted a Oneworld book as Recommended or Essential reading and place an order for at least 20 copies of the title in question.

To order, please email your request to marketing@oneworld-publications.com, including the following details:

  • Full name and position
  • Academic institution and department
  • Delivery address
  • The name of the course you are teaching
  • The number of students attending the course
  • The name of the bookshop where the book will be bought by students
  • Book title, author and ISBN